BLUE RIDGE BABYSITTING CO.

Terms & Conditions of Service

Effective Date: March 2026
Operated by Balia Referral Agency LLC
Serving Pennsylvania & Tennessee

By booking childcare services with Blue Ridge Babysitting Co. (“Agency”), the Client agrees to the following Terms & Conditions.

1. Services Provided

Blue Ridge Babysitting Co. provides short-term, session-based childcare services through W-2 employed, background-checked caregivers (“Sitters” or “Scouts”).

Services may take place in private homes, hotels, short-term rentals, neighborhood amenities, or Agency-approved locations.

The Agency retains sole discretion over sitter assignment, staffing levels, safety determinations, and continuation or termination of services.

2. App & Communication Policy (Required)

All bookings, communication, updates, and session management must occur through the Agency’s official app or secure browser login.

Clients agree to:

• Download and log into the Blue Harbor & Ridge Babysitter App prior to their session

• Maintain active push notifications

• Communicate with Scouts exclusively through the app or Agency system

Personal phone numbers are not exchanged.

Failure to maintain communication through the official system may result in service interruption or account review.

3. Booking & Payment

No payment is processed until a sitter is assigned.

Once a session is confirmed, payment is charged in full to the Agency and the Caregiver’s time is reserved.

Families do not pay sitters separately. All billing is processed through the Agency.

4. Booking Timelines & Rush Fees

We strongly recommend booking in advance, especially for weekends, holidays, and events.

Requests made within 24 hours are considered rush bookings:

• A non-refundable rush fee applies

• Availability is not guaranteed

5. Cancellation & Refund Policy

Once a Caregiver has been assigned, the following refund schedule applies:

• Less than 72 hours before your session: 100% of the booking total is due

• 3–14 days before your session: 75% of the booking total is due

• 15+ days before your session: 25% administrative fee applies

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Rush fees are always non-refundable.

Shortened sessions, early returns, or unused time do not reduce the cost.

If the Agency is unable to fulfill a confirmed booking and cannot provide a suitable replacement, a full refund will be issued.

6. Recurring Care & Membership

Recurring care refers to ongoing, pre-scheduled sessions. Reserved hours are guaranteed and billed.

Trail & Tide Membership is an optional monthly program that provides discounted session rates and priority booking.

• Membership does not guarantee availability

• Membership does not override cancellation policies

• Membership is separate from recurring care commitments

7. Session Length, Late Returns & Overage Fees

Clients must return at their scheduled end time.

Late returns are billed at:
$40/hour in 15-minute increments

Charges begin immediately at the scheduled end time and are automatically billed.

8. Illness Policy

Care cannot be provided if a child has had:

• Fever

• Vomiting

• Diarrhea

• Contagious illness within 24 hours

If illness is undisclosed or arises during care, the session may end immediately with no refund.

9. Safety, Environment & Disclosures

Clients must disclose:

• Medical needs, allergies, behavioral concerns

• Pets in the home

• Additional adults present

• Cameras or recording devices

Unsafe or undisclosed conditions may result in immediate termination of care without refund.

10. Transportation & Movement

Caregivers do not:

• Drive children

• Ride in vehicles with families

Any movement (including walking to nearby locations) must be pre-approved through the Agency.

11. Activities, Events & Adventure Care

Adventure care may include outings such as:

• Boardwalks

• Amusement parks

• Shopping areas

All related expenses (tickets, food, parking, etc.) are the Client’s responsibility and must be provided in advance.

For events or long sessions:

• Families must provide a meal for the Caregiver

For beach or outdoor care:

• Families must provide safe conditions for children

• Caregivers may bring their own personal supplies

12. Hotel, Rental & Meeting Policy

• Hotels: Caregivers meet in the lobby. Room number must be provided in advance.

• Airbnbs / Rentals / Homes: Caregivers meet outside or at the entrance

Clients must be present and accessible at the scheduled start time.

The Agency reserves the right to review and decline any location deemed unsafe.

13. Pet Policy

All pets must be disclosed.

Pets must be non-aggressive and safely contained.
Caregivers may assist minimally (letting out or feeding), but childcare remains the priority.

14. Behavioral Safety

Aggressive or unsafe behavior must be disclosed.

If a child’s behavior poses a safety risk, services may end immediately without refund.

15. Platform Use & Off-Platform Restrictions

All services must remain within the Agency.

Clients may not:

• Exchange personal contact information

• Hire or solicit Caregivers outside the Agency

Violations may result in:

• Account termination

• Fees and enforcement actions

16. Care Model & Staffing

We operate a team-based model.

A specific Caregiver is not guaranteed, and bookings may not be canceled due to sitter preference.

17. Termination of Services

The Agency reserves the right to terminate services immediately without refund due to:

• Safety concerns

• Policy violations

• Inappropriate or abusive behavior

18. Force Majeure & Weather

The Agency is not responsible for delays or cancellations due to:

• Weather events

• Natural disasters

• Travel disruptions

• Circumstances beyond our control

Standard cancellation terms apply.

19. Limitation of Liability

To the fullest extent permitted by law:

The Agency is not responsible for:

• Injuries not caused by Caregiver negligence

• Damage to property

• Actions of third parties

• Undisclosed conditions

Liability is limited to the amount paid for the session.

20. Governing Law

This Agreement is governed by the laws of:

• Pennsylvania (PA services)

• Tennessee (TN services)

21. Acceptance of Terms

By booking a session, the Client confirms they have read, understood, and agreed to these Terms & Conditions.