App Privacy Policy

Blue Harbor & Blue Ridge Babysitting App
Operated by Balia Referral Agency LLC

Effective Date: [add date]

This App Privacy Policy explains how Balia Referral Agency LLC (“we,” “us,” or “our”) collects, uses, and protects information through the Blue Harbor & Blue Ridge Babysitting mobile application (the “App”). This policy applies to all users of the App, including families, caregivers, and account holders.

This policy governs app usage only and is separate from individual website privacy policies.

1. About the App

The App serves as a centralized hub for families and caregivers using services provided by Blue Harbor Babysitting Co. and Blue Ridge Babysitting Co. The App supports scheduling, account access, communication, and service updates. It is not an automated or on-demand childcare platform. All bookings and coordination are supported by real team members.

2. Information We Collect

Information You Provide

Depending on your role, we may collect:

Families

• Name, email address, and phone number

• Booking requests and session details

• Membership and account information

• Communication preferences

Caregivers

• Contact information

• Availability, schedules, and shift details

• Employment-related and onboarding information

All Users

• Account login credentials

• Messages or information shared through the App

Automatically Collected Information

When you use the App, we may collect limited technical information such as:

• Device type and operating system

• App usage data (features accessed, actions taken)

• Log and diagnostic data

This information is used to maintain functionality, security, and performance.

3. How We Use Information

We use information collected through the App to:

• Manage user accounts and access

• Coordinate bookings, schedules, and shifts

• Communicate updates, newsletters, and service notices

• Support employment administration and internal operations

• Maintain safety, quality, and compliance

• Respond to questions and provide support

Information may be reviewed by authorized staff to ensure accurate coordination and service delivery.

4. Sharing of Information

We do not sell personal information.

Information may be shared only with:

• Internal team members for scheduling, support, and operations

• Trusted service providers (such as payroll or technology platforms)

• Legal or regulatory authorities when required by law

Access is limited to what is necessary to perform services.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. While no system can guarantee complete security, we take appropriate steps to reduce risk and restrict access.

6. Children’s Privacy

The App is intended for use by adults. Information about children is provided solely by parents or legal guardians for the purpose of coordinating childcare services. We do not knowingly collect personal information directly from children.

7. Your Rights

You may request to:

• Access or update your account information

• Correct inaccurate information

• Request account deletion, subject to legal or operational requirements

Requests can be submitted using the contact information below.

8. Communications

By using the App, you agree to receive service-related communications such as booking updates, system notifications, and newsletters. You may opt out of non-essential communications where applicable.

9. Policy Updates

We may update this App Privacy Policy from time to time. Updates will be posted on this page. Continued use of the App after changes are posted constitutes acceptance of the revised policy.

10. Contact Information

For questions about this App Privacy Policy or your information, please contact:

Balia Referral Agency LLC
Email: [your support email]
Website: [link to your app landing page or support page]